Privacy Policy

Last Updated: January 2026

Summary: LUXUS Group collects information that you provide and information about how you use our Website so that we can provide real estate services, respond to inquiries, and improve our services. We do not sell personal information. Data will not be sold or shared with third parties or affiliates for marketing or promotional purposes. You may opt out of marketing communications at any time.

1. Who We Are

This Privacy Policy applies to luxusrg.com and any webpages or forms operated under that domain (collectively, the “Website”). The Website is operated by LUXUS Group (“LUXUS Group,” “we,” “us,” or “our”).

LUXUS Group

Andrea Gomez, Licensed Texas Real Estate Sales Agent

Affiliated with SERHANT Texas, a licensed Texas real estate brokerage

5718 Westheimer Road, Suite 1000

Houston, Texas 77057

Phone: 832-722-9772

Email: [email protected]

Website: luxusrg.com

Andrea Gomez is a licensed Texas real estate sales agent affiliated with SERHANT Texas, a licensed Texas real estate brokerage. This Privacy Policy governs information collected through the Website and related communications operated by LUXUS Group. It does not govern the independent privacy practices of SERHANT Texas or unrelated third parties.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you voluntarily provide when you:

Contact us, including your name, email address, phone number, and message content.

Create a property search account, including your name, email address, phone number, password, saved searches, favorite properties, and alert preferences.

Subscribe to property alerts, newsletters, market updates, or other communications.

Request help buying, selling, leasing, or investing in real estate, including property preferences, timing, financial prequalification status, and other transaction-related information.

Communicate with us by telephone, email, text message, website form, chat, or social media.

2.2 Information Collected Automatically

When you use the Website, we and our service providers may automatically collect:

Device and technical information, such as browser type, operating system, device type, screen resolution, IP address, and identifiers.

Usage information, such as pages visited, time spent on pages, links selected, searches performed, and property listings viewed.

Approximate geographic location derived from an IP address.

Referral information showing how you reached the Website.

Cookie, analytics, and advertising information as described below.

2.3 Information from Other Sources

We may receive information from MLS and IDX providers, social media platforms, advertising platforms, referral sources, real estate professionals, and transaction service providers when permitted by law and consistent with your instructions or interactions.

3. How We Use Information

We may use personal information to:

Respond to inquiries and provide requested real estate information and services.

Create and administer property search accounts, saved searches, favorites, and alerts.

Schedule appointments, showings, consultations, and transaction-related activities.

Send requested communications and, where you have provided the necessary consent, marketing emails, calls, and text messages.

Operate, maintain, personalize, analyze, secure, and improve the Website and our services.

Prevent fraud, misuse, unauthorized access, and other security threats.

Comply with legal, regulatory, brokerage, MLS, and Texas Real Estate Commission requirements.

Establish, exercise, or defend legal claims and enforce our agreements.

4. Cookies and Tracking Technologies

The Website may use cookies, pixels, tags, local storage, and similar technologies. These may include essential technologies needed for Website operation, analytics technologies that help us understand usage, functional technologies that remember preferences, and advertising technologies that measure campaigns or deliver relevant advertising.

You may control cookies through your browser or any cookie controls made available on the Website. Disabling cookies may limit some Website features. The Website does not currently respond to browser “Do Not Track” signals. Where applicable law requires recognition of another legally valid opt-out preference signal, we will process that signal as required.

5. Third Party Services

We may use service providers to support Website hosting, property search, customer relationship management, calling and messaging, email delivery, chat, analytics, advertising, security, and transaction administration. Depending on the technologies actually enabled on the Website, these providers may include:

Google Analytics for Website analytics.

Meta technologies, including the Meta Pixel, for advertising measurement.

CT IDX Pro+ and RealtyWatch Solutions for property search and MLS or IDX functionality.

Follow Up Boss for customer relationship management, communications, and lead administration.

MXChat for AI-assisted chat functionality.

Website hosting, security, email, telephone, and SMS vendors used to operate our services.

These providers may process information only as necessary to provide services to us, subject to applicable agreements and legal obligations. Their independent services may also be governed by their own privacy policies.

6. How We Disclose Information

No sale or sharing for marketing: We do not sell or rent personal information. Data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile phone numbers, SMS opt-in consent, and SMS consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may disclose information in the following limited circumstances:

At your direction or with your consent, including when you ask us to communicate with a lender, title company, inspector, insurer, attorney, brokerage, or other transaction participant.

To service providers that process information on our behalf for Website operation, CRM, communications, analytics, security, or other business functions. Such providers may use the information only to perform services for us and must protect it in accordance with their obligations.

To SERHANT Texas when reasonably necessary for brokerage supervision, transaction processing, recordkeeping, risk management, or legal compliance.

To law enforcement, courts, regulators, governmental authorities, or other parties when disclosure is required or permitted by law.

In connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.

When reasonably necessary to protect the rights, safety, security, and property of LUXUS Group, our clients, Website users, or others.

7. SMS Communications

If you provide your mobile number and affirmatively opt in, LUXUS Group may send text messages concerning real estate services, including responses to inquiries, requested property information, property alerts, appointment confirmations, reminders, scheduling updates, transaction updates, and relevant market information.

Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.

You may cancel SMS communications at any time by replying STOP. After you send STOP, you may receive one final message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP or contact us at [email protected] or 832-722-9772. Wireless carriers are not liable for delayed or undelivered messages.

If you previously unsubscribed and wish to receive messages again, you must complete a new opt-in request or otherwise provide renewed consent.

Mobile phone numbers, SMS opt-in consent, and SMS consent records will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

Please review our Privacy Policy and Terms of Service.

8. Email and Telephone Communications

You may unsubscribe from promotional email by selecting the unsubscribe link in an email or contacting us. You may revoke consent to marketing calls or texts through any reasonable method that clearly communicates your request. Opting out of marketing does not prevent necessary transactional, account, safety, or legally required communications.

9. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information that we maintain about you. You may also ask questions about our processing or withdraw consent where processing is based on consent. To submit a request, contact [email protected]. We may verify your identity before completing a request and may retain information when required or permitted by law.

10. State Privacy Rights

Residents of certain states may have additional rights under applicable privacy laws, which may include rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain sales, targeted advertising, or profiling. LUXUS Group does not sell personal information or share it with third parties for their own marketing or promotional purposes. Requests may be submitted to [email protected]. We will not unlawfully discriminate against you for exercising a privacy right.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no Internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain accounts, administer transactions, comply with brokerage and legal recordkeeping obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. When information is no longer reasonably needed, we may delete, deidentify, or anonymize it, subject to legal and technical limitations.

13. Children’s Privacy

The Website is not directed to children under 18, and we do not knowingly collect personal information from children through the Website. If you believe a child has provided personal information, contact [email protected] so that we can review and address the matter.

14. External Links

The Website may link to third party websites and services. We do not control and are not responsible for their privacy practices. Review the privacy notice of any third party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the Website and update the “Last Updated” date. When required by law, we will provide additional notice or obtain renewed consent. Continued use of the Website after an update is subject to the revised policy to the extent permitted by law.

16. Contact Us

LUXUS Group

Andrea Gomez, Licensed Texas Real Estate Sales Agent

Affiliated with SERHANT Texas, a licensed Texas real estate brokerage

5718 Westheimer Road, Suite 1000

Houston, Texas 77057

Phone: 832-722-9772

Email: [email protected]

Website: luxusrg.com

17. Texas Real Estate Commission Information

For information about filing a complaint against a Texas real estate license holder, contact the Texas Real Estate Commission at P.O. Box 12188, Austin, Texas 78711-2188, call 512-936-3000, or visit www.trec.texas.gov.